Help and support
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Frequently asked questions
How do I make a booking?
You can book directly through our website by selecting your dates and clicking “Book Now.” If you need assistance or prefer to book by phone/email, our team is happy to help.
Can I change or cancel my booking?
Yes — changes or cancellations are possible depending on the terms selected at booking. Please refer to your confirmation email or contact us for support.
What time is check-in and check-out?
Check-in is from 3:00 PM and check-out is by 10:00 AM. If you need flexibility, let us know in advance and we’ll do our best to accommodate you.
Do you provide linens and towels?
Yes — all our stays include fresh linen and towels as standard. You’ll also find starter items like tea, coffee, and toiletries in most of our properties.
What if I have an issue during my stay?
We’re based locally and available 24/7 for guest support. Please contact us using the details on your welcome email or via the contact form below
Tinners Stays is a Cornwall-based holiday home management company delivering exceptional guest experiences and outstanding results for property owners. We take care of everything — from marketing, dynamic pricing and direct bookings to cleaning, linen and guest support — helping owners maximise income while enjoying a truly hands-off service. Local expertise. Exceptional hospitality.
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